With the advancement of technology, business owners have found plenty of opportunities to make various operations smooth and hassle-free. However, the IT departments of most companies are now finding it tough to keep pace with the developments and use the latest offerings to their advantage. In most such cases, technology not only helps these organizations to meet their objectives, but it also motivates them to raise the performance bar by offering more personalized services to their customers and clients. Using beacons for personalization of marketing messages is one such example, and it has become commonplace in the retail industry. How sports teams use technology to boost attendance at the venues, and airlines offer better services through apps are some other examples of using technology for better customer experience.
The fast pace of changes that keep happening in the technological front creates a considerable strain on the IT resources of companies within the organization. IT departments can no longer depend on standardizing a few applications and operating systems, as the speedy arrival of new technology tends to drive the IT people of their feet.
The popularity of cloud technologies and the widespread use of mobile devices have not only opened new horizons for development but have also challenged the abilities of available IT resources that find it very difficult to implement new technology on time. Companies want to augment their IT capabilities at an affordable cost, and they also want to make better use of new technologies. As a result, most of these businesses are turning to NYC IT support services. In some cases, the managed IT services maintain the existing IT infrastructure, while some companies entrust the entire responsibility of managing their IT functions to them.
Good demand for Managed IT service
Considered as a strategic move to improve overall company operations, managed IT services are in good demand as more and more small and mid-sized organizations are turning to it. Managed Service Providers like American Tech Pros are expanding the scope of services by going beyond the commodity IT services. Many of these companies offer advanced services in cloud infrastructure management, business process outsourcing, and application management. The demand for services in business intelligence (BI), advanced application monitoring and data analytics is also growing.
Improving the standard of IT service
Managed Service Providers do not only focus on end user support in accordance with the service level agreements (SLA), but they also take a more holistic approach in rendering IT services. Some leading service providers also take the responsibility of managing and maintaining the IT infrastructure of companies, thereby elevating the standard that the organizations could not have achieved on their own.
Managed IT services can slash IT costs considerably and it can be as high as 40%. At the same time, it doubles the operational efficiency. How popular managed IT service is today will be clear from the numbers. In 2014, 30% companies availed the services, and the number doubled the next year. Below are few of the advantages that companies can derive from Managed IT services.
Round the clock system surveillance and support
By getting managed IT support services, the first thing that you ensure is that there is someone to look after the network round the clock throughout the year. Many businesses that do not have the facility of their own would benefit from it because it helps early detection and resolution of problems that contribute to avoiding significant issues that can result in considerable system downtime. The proactive detection resolves issues before they can create a snowball effect, and it helps to maintain business continuity
Budgeting for IT is never easy due to the unpredictable nature of machines that do not allow determining firm figures related to possible breakdown and outages. You never know when a server or computer might crash, but if it happens, it will entail a considerable expenditure to set it right. Unplanned services are a nightmare for those responsible for creating IT budget. With Managed IT services, business owners do not have to worry about these uncertainties. Companies pay a fixed sum every month to the service provider that takes care of all changes as well as upgrades without charging anything extra. Most service providers have repair work and service combined with the cost which also includes ongoing maintenance.
Freeing IT staff
Depending on the scale of your business and the resources you have available, you may either appoint a single IT professional or a whole team for the management and maintenance of your infrastructure. Due to the complex nature of modern IT processes, most professionals have their hands full. Handling multiple tasks and overseeing various operations can prove to be cumbersome for a small team. With support from the Managed Service Provider who looks after the regular maintenance, the IT person becomes free and can make productive use of the time to accomplish business objectives that help to realize the company goals.
Managed Service Providers (MSP) usually include the security of the network and systems within the scope of their services, and that relieves you from security concerns. They take responsibility for monitoring your Anti-Virus and Firewall besides extending network security with latest patches and updates. Since the quality of service has a relation to the security standard, no service provider would like to compromise with security, and this would increase your confidence in the services.
Smoother operations, better user experience
Since MSPs maintain a constant vigil on the system, they detect issues early and resolve it thereby avoiding situations of firefighting. Through proper planning and implementation, MSPs can prevent emergencies and downtime. End users enjoy a much more streamlined and hassle-free system that improves efficiency. There is no disruption of business at the time of updates and security patches as there is a schedule for it that ensures smooth operations.
MSPs are not a replacement to IT but work as partners to complement the former’s services. Visit https://americantechpros.com/to know more about American Tech Pros, the company that providesmanaged IT services.