The main challenge for customer service in travel industry is that everything needs to be solved quickly and to the customer’s satisfaction. They don’t have the time to wait on hold while someone looks up a solution, nor do they have the patience to scour the internet to look for answers.
As the travel and hospitality industry becomes optimistic about discretionary consumer spending practices and their effect on profitability, these businesses are still faced with challenges. Rising ticket prices resulting from volatile fuel costs and government fees have created price conscious consumers. To survive, businesses in this industry need to deliver a quality customer service experience while keeping their operations cost down. Success depends on the quality of your product, the price of your product, and the consumer experience.
We are well familiar of the Travel industry, working with all the major Global Distribution Systems (GDS) including Travelport (Galileo, Apollo and Worldspan), Sabre and Amadeus.
We can help to secure, be efficient and grow:
- Protect your electronic files
- Ensure all software packages on your network work well together
- Maintain your computer network for a stable, rock-solid foundation for your firm
- Virtually eliminate downtime with proactive monitoring and prompt support for all your employees
Think of American Tech Pros as your firm’s in-house IT department, at a fraction of the cost. Plus, tech support for your staff is always a phone call away.